If your card expires, you switch banks, or you want a different card, update your payment method in the same place you subscribed.
How to update your payment method
Open the Rituala app on your phone.
Look for subscription, billing, or payment options and update your card there.
If you subscribed through the App Store, update the payment method in your App Store subscription settings.
If you started Journey on the website, update payment in your account billing on the web, or email [email protected].
If you can’t find it, email [email protected] and we’ll point you to the right place.
Starter was a one-time purchase. If that’s all you bought, there is nothing recurring to update.
What payment methods do you accept?
Cards and Apple Pay, where your phone supports them. If you started Journey on the website, the charge is through our web payment provider, not the App Store. The exact list depends on how you subscribed.
What if my card was declined?
Update to a working card using the steps above.
If a Journey payment fails, the store or payment provider may retry it. If it keeps failing, Journey may pause until a payment goes through.
Once a payment succeeds, Journey access comes back.
Can I add a backup payment method?
If your App Store or in-app billing screen lets you store more than one card, set the one you want as the default. We can’t see those screens from here, so use what your phone shows you.
Is my payment info safe?
Yes. Payments go through Apple or our payment provider. We do not store your full card number.
Trouble updating? Message us in the app or email [email protected].