If you noticed a charge from Rituala you weren't expecting, here's how to figure out what it's for and what to do.
Charges you'll see on your bank statement
Charges typically appear as some variant of RITUALA or TRYRITUALA on your statement. Because Stripe processes payments, some banks display it as STRIPE *RITUALA or similar — that's normal and means the same charge.
Common reasons for a charge
Starter plan — a one-time $19 charge (launch price; was $29) when you bought your routine.
Journey subscription — $59 annual charge (launch price; was $79) on the same date each year. Some users think of this as ~$4.92/month, but it's billed once per year as a single charge.
Plan upgrade — if you upgraded from Starter to Journey, you'd see a Journey upgrade charge (with full credit applied for the Starter purchase you already made).
Add-ons — separate charges for Expert Review ($29), Ingredient Deep-Dive ($12), or Prestige Curation ($8) if you added any of those.
Authorization hold — your bank may briefly authorize a small amount when you update your card; this is not an actual charge and disappears within a few days.
I see a charge but I don't have an account
It's possible:
You signed up with a different email than the one you usually use.
Someone else in your household signed up using your card.
The charge is from a different company with a similar name.
Email us at [email protected] with the last 4 digits of the card and the charge amount — we'll look it up and either explain the charge or refund it if it's not us.
I think I was double-charged
Email [email protected] right away with screenshots. We'll investigate and refund any duplicate charge within 1–2 business days (your bank typically takes 5–10 business days after that to post the refund).
I want to dispute the charge with my bank
Please contact us first — chargebacks are slow and can be reversed by your bank even when a refund would have been faster. We'd rather just refund you directly if it's an error.
Need help with a specific charge? Message us in chat with the date and amount, or email [email protected].