If you noticed a charge from Rituala you weren’t expecting, here’s how to figure out what it’s for.

The quiz, first routine, and first recs are free. A charge means Journey (or an old Starter purchase), not those free pieces.

Charges often appear as RITUALA or TRYRITUALA.

If you subscribed through the App Store, the line may show Apple instead.

If you started Journey on the website, the charge is from our web payment provider, not the App Store. Older charges may show as STRIPE *RITUALA or similar. That can still be us.

Journey Monthly — $10 after the 7-day free trial, then $10 every month if you stay subscribed. There is no charge if you cancel during the 7 days.

Journey Annual — $59 once per year.

A change from Monthly to Annual — you may see a new charge when the billing interval changes.

Legacy Starter — a past one-time $19 charge from when Starter was sold. Starter is no longer sold. You should not see a new Starter charge.

A temporary hold — your bank may hold a small amount when you start a trial or update a card. That is not always a final charge. It should drop off in a few days if it’s only a hold.

It’s possible:

You signed up with a different email than the one you usually use.

Someone else in your household subscribed using your card.

The charge is from a different company with a similar name.

Email [email protected] with the last 4 digits of the card and the charge amount. We’ll look it up and explain it — or refund it if it isn’t us.

Email [email protected] right away with screenshots. We’ll investigate and refund any duplicate charge within 1–2 business days. Your bank typically takes another 5–10 business days to post the refund.

Please contact us first. Chargebacks are slow. If it’s an error, we’d rather refund you directly.

Need help with a specific charge? Message us in the app with the date and amount, or email [email protected].