The quiz is free. Your first routine is free. Your first product recs are free. There is no paywall after the quiz for that first view.
If you just finished the quiz and a payment screen is blocking your first routine, that is not expected. It’s the wrong state — a bug, a session issue, or the wrong account. We want you in your routine, not stuck at a paywall.
Journey is optional. It’s the living product (save, tracking, swaps, photo, Ask AI). Monthly is $10 with a 7-day free trial. Annual is $59/year. You do not need Journey to see your first routine.
If a payment screen appeared right after the quiz
This is not expected.
You should be able to view your first routine and first recs without paying.
Try this:
Force-close the Rituala app and open it again.
Sign out and sign back in.
Make sure you’re signed in with the same email you used for the quiz.
Still blocked? Message us in the app or email [email protected] with the subject “Paywall after quiz.” We’ll fix it.
If you’ve already paid for Journey and you’re seeing a paywall again
Sign out and sign back in. This fixes most cases where Journey isn’t recognized.
Use the same email you used when you subscribed.
If you subscribed through the App Store, confirm that subscription is still active in those settings.
If it still happens, email [email protected] with your purchase email. We’ll restore access.
If you were invited to beta / early access
You should still see your first routine without paying. If you also expected Journey to be included and it isn’t:
Sign out and sign back in.
Use the same email the invite was sent to.
Still off? Email [email protected] with the subject “Beta access not showing.”
Most of these are account or session issues and are quick to fix. Don’t hesitate to reach out.