If you hit Submit and nothing happens — or you see an error — this page walks you through the most common fixes. Most people are through in under a minute.
Quick fixes to try first
Refresh the page and try again. A brief network hiccup is the most common cause. Your answers are saved as you go, so you won't start over.
Check your internet connection. Switch from Wi-Fi to mobile data (or vice versa) and hit submit again.
Try a different browser. If you're on Safari, try Chrome or Firefox. Some extensions can also block the submit request — try an incognito/private window.
Clear your browser cache. Go to your browser settings → clear cached data → then reload tryrituala.com/quiz and resubmit.
Are my answers saved?
Yes. The quiz saves your progress as you move through each step. If the final submission fails, your answers are still recorded — you should be able to return to the quiz and submit without filling everything in again.
Still not working?
If none of the above resolves it, reach out and we'll sort it manually. When you contact us, it helps to include:
The device and browser you're using (e.g. iPhone 15 / Chrome)
The exact error message you see (a screenshot is ideal)
Roughly how far through the quiz you got before the issue appeared
You can message us directly using the chat icon on any page, or email us at [email protected].