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Intro to your Rituala AI Bestie

A first-timer's intro to your AI Bestie (Ask Rituala) — what it is, what to ask, what it can and can't do, how to start chatting, and plan-based message limits.

Written by Support

Ask AI is Rituala’s in-app chat for follow-up questions about your hair-care guidance. It is a Journey feature: save, tracking, swaps, photo, and Ask AI.

The quiz, your first routine, and your first product recs are free. You do not need Ask AI to see that first view.

Journey Monthly is $10/month with a 7-day free trial. Journey Annual is $59/year. There is no trial on annual.

This is educational hair-care guidance, not a diagnosis or medical advice.

What it’s for

Routines are a start. Real hair life has follow-up questions. Can I use this product I already own? Why is my scalp itchy this week? Is this ingredient actually useful for me?

Ask AI reads from your hair profile, so answers can use what you already told us — porosity, density, goals — not generic hair advice.

What you can ask

  • “Why is my hair frizzy this week?”

  • “Can I swap [product A] for [product B]?”

  • “What does [ingredient] do?”

  • “My routine isn’t working the way it used to — what usually causes that?”

  • “How would this routine change for travel, a new climate, color-treatment, or a one-off event?”

What it does well

  • Talk through questions using your hair profile

  • Read ingredient lists against what you said you need

  • Explain the “why” behind a step in your routine

  • Follow-ups in the same chat, so you don’t have to restate everything

What it doesn’t do

  • Medical diagnosis. For hair loss, scalp conditions, or anything that might be medical, see a doctor.

  • Real-time product stock or pricing. Check the retailer.

  • Account or billing questions. Message us in the app or email [email protected].

How to start

  1. Open the Rituala app on your phone.

  2. Open Ask AI from Journey.

  3. Type the question in plain language.

  4. Ask follow-ups if you want to go deeper. “Why?” and “What about for my hair?” help.

If you see a payment screen when you only wanted your first routine, that is not expected. See I’m being asked to pay — but I expected free access.

Tips

  • Be specific. “Frizzy on day two, mostly at the crown” is more useful than “my hair is frizzy.”

  • Mention what changed — a product, a climate, a skipped step.

  • If an answer feels off, say so and ask why.

  • Use it with your routine, not instead of it.

Ask AI does not have a published message cap. We are not listing 10, 30, or 100.

Need help getting in? Message us in the app or email [email protected].

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