We back every plan with a 30-day money-back guarantee. If Rituala isn't what you hoped for, we'll refund you — no hoops.
Quick summary
Both Journey Monthly ($10/mo) and Journey Annual ($59/yr) come with a 30-day money-back guarantee. Email us within 30 days of the charge and we'll refund you in full, no questions asked.
Journey Monthly refunds
Full refund on the most recent monthly charge if you ask within 30 days of that charge.
After 30 days, you can cancel any time so you won't be charged at the next renewal — but past monthly charges older than 30 days are non-refundable.
Journey Annual refunds
Full refund on the most recent annual charge if you ask within 30 days of that charge.
After 30 days, you can cancel any time so you won't be charged at the next renewal.
If you upgraded from Monthly to Annual (or from the legacy Starter plan), the same 30-day window applies to the upgrade charge.
Legacy Starter refunds
Starter is no longer sold, but the original 30-day money-back guarantee still applies if you bought Starter within the past 30 days. After 30 days, the $19 one-time charge is non-refundable, but your routine stays with you for life — see What's included in the Starter plan (legacy).
How to request a refund
Email [email protected] from the email address you used to sign up
Tell us briefly why if you'd like — it genuinely helps us improve, but it's not required
We'll process the refund within 1–2 business days
Your bank typically takes another 5–10 business days to post the refund to your statement
What we can't refund
Charges older than 30 days. Cancel any time to stop future charges, but past billing periods are non-refundable.
Add-on purchases (Expert Review, Ingredient Deep-Dive, Prestige Curation) once the work has been delivered — for example, once a trichologist has reviewed your diagnosis. If you haven't received the deliverable yet, we'll refund.
Chargebacks
If you initiate a chargeback before contacting us, we may not be able to issue a refund directly. Please reach out first — we'll fix it faster than your bank can.
Questions? Message us in chat or email [email protected]. We're happy to help.