If a paid Journey charge isn’t what you hoped for, we’ll refund it. No hoops.
The 7-day monthly trial is not a refund. It’s a trial: cancel during those 7 days and you are not charged.
The 30-day money-back guarantee applies after a paid Journey charge.
Quick summary
Journey Monthly: 7-day free trial, then $10/month. Cancel in the trial and you pay nothing. After you are charged, email us within 30 days of that charge for a full refund.
Journey Annual: $59/year. Email us within 30 days of that charge for a full refund.
The quiz, first routine, and first recs are free. There is nothing to refund for those.
Journey Monthly refunds
Cancel during the 7-day trial — no charge, so no refund is needed.
Full refund on the most recent monthly charge if you ask within 30 days of that charge.
After 30 days, cancel any time so you won’t be charged at the next renewal.
Journey Annual refunds
Full refund on the most recent annual charge if you ask within 30 days of that charge.
After 30 days, cancel any time so you won’t be charged at the next renewal.
If you switched from Monthly to Annual, the same 30-day window applies to the annual charge.
Legacy Starter
Starter is no longer sold. It was a one-time $19 purchase. If you have a question about an old Starter charge, email [email protected].
How to request a refund
Email [email protected] from the email address you used to sign up.
Tell us briefly why if you’d like — it helps us improve, but it’s not required.
We’ll process the refund within 1–2 business days.
Your bank typically takes another 5–10 business days to post the refund to your statement.
After the 30-day window
Cancel to stop the next charge. See How to cancel your Journey subscription.
If you’re unsure whether you still qualify, email us. We’d rather look it up than have you guess.
Chargebacks
If you start a chargeback before contacting us, we may not be able to issue a refund directly. Please reach out first — we’ll fix it faster than your bank can.
Questions? Message us in the app or email [email protected].