You can cancel your Journey subscription at any time, no questions asked.
How to cancel
Cancellation is self-serve through Stripe's secure customer portal:
Sign in at tryrituala.com
Go to Account → Subscription
Click Manage next to your current plan — this opens the Stripe billing portal
Click Cancel subscription and confirm
You'll see a confirmation immediately, and your account will show "Cancels on [date]" on the subscription page.
What happens after you cancel
You keep full Journey access until the end of your current billing period. Since Journey is billed annually, that means you keep premium features (unlimited routine generations, 100 AI messages/month, expert review, progress tracking, seasonal updates) until your renewal date.
You won't be billed again. The subscription stops at period end.
Your routine and hair profile stay in your account. You'll still be able to view your most recent routine after the period ends — you just lose Journey-only features (progress tracking history stays viewable but new tracking pauses, no more adaptive updates, AI chat drops to the free-tier limit).
Can I change my mind before the period ends?
Yes — if you cancel and then change your mind before the renewal date, you'll see a Resume Subscription button on the subscription page. One click and you're back to normal, no need to re-enter payment info.
Reactivating after the period ends
If you fully lapse and want to come back later, you can resubscribe from the same Account → Subscription page. Your hair profile and most recent routine are preserved, so you don't have to start over. Pricing at that point is whatever the current Journey rate is — we can't guarantee launch pricing forever.
Refunds
Journey is covered by our 30-day money-back guarantee. For details, see Refund policy.
Trouble cancelling?
If anything in the cancellation flow isn't working, message us in chat or email [email protected] and we'll cancel for you and confirm in writing. You won't be billed again.
We'd love to hear why if you have a moment — feedback genuinely helps us build better routines.