You can cancel Journey at any time, no questions asked. This is the same for monthly and annual.

If you cancel during the 7-day monthly trial, you will not be charged.

Use the same place you subscribed.

You should see a confirmation. If you don’t, email [email protected] and we will cancel it for you.

If you cancel during the 7-day monthly trial, there is no charge.

If you cancel after a paid charge, you keep Journey until the end of the period you already paid for. For monthly, that’s the rest of the current month. For annual, that’s the rest of the current billing year.

You will not be billed again.

Your first free routine and first product recs stay with you. Journey living features (save, tracking, swaps, photo, Ask AI) stop when the paid period ends.

If you want Monthly instead of Annual (or the other way around), look for a switch in the Rituala app, or in App Store subscription settings if you subscribed there.

Don’t cancel only to switch unless that’s the only option you see. If you’re stuck, email [email protected]. See Journey Monthly vs Journey Annual.

Yes. If you cancelled and the period has not ended yet, you can turn Journey back on in the Rituala app, or in App Store subscription settings if you subscribed there.

You can start Journey again in the Rituala app and pick Monthly ($10/mo, 7-day free trial) or Annual ($59/yr). Your first free routine is still yours. You don’t have to start from zero.

After a paid Journey charge, you have 30 days to ask for a full refund. The 7-day monthly trial is separate: cancel in the trial and there is no charge to refund. See Refund policy.

If anything in the cancel flow isn’t working, message us in the app or email [email protected]. We’ll cancel for you and confirm. You won’t be billed again.

If you have a moment, tell us why you cancelled. It helps us make better hair-care guidance.