If you submitted the quiz and still can’t get to your routine, use the matching section below.
Your first routine and first recs should be waiting for you. They are free. You should not need a plan to see them.
You’re seeing a payment or subscription screen
This is not expected.
Your first routine is not a paid unlock. A payment screen blocking that first view is the wrong state.
Do not pay just to see the first routine.
Force-close the Rituala app and open it again.
Sign out and sign back in.
Confirm you’re on the same email you used for the quiz.
If it’s still there, follow I’m being asked to pay — but I expected free access and message us.
Journey is optional after you’ve seen the free first view. Monthly has a 7-day free trial.
The routine won’t load
Force-close the Rituala app and open it again.
Sign out and sign back in.
Check that you’re online.
If you have Journey and it’s still stuck, confirm the subscription in the app, or in App Store subscription settings if you subscribed there.
You’re being sent back to the quiz instead of your routine
Your submission may not have fully saved. Try submitting once more — your previous answers should pre-fill.
If the quiz starts blank, see Quiz not working: Continue button, submission errors, and other issues.
You can’t find your routine in the app
Your routine should be easy to open once you’re signed in. If you don’t see it, sign out and back in.
If it still isn’t there, message us in the app.
Most access issues resolve with a sign-out and sign-in. If yours doesn’t, message us in the app or email [email protected]. We’ll get you in.